Client Terms of Service
What we build, what it costs, who owns it afterwards, and what each of us is on the hook for. This is the agreement that governs every project.
Effective
1. Who this is between
These Client Terms of Service (the "Terms") are an agreement between Alamo Digital Solutions LLC, a Texas limited liability company ("Alamo Digital", "we", "us"), and the person or business engaging us for a website or related work ("you", "the client").
They apply to every project we take on, alongside the specific scope, plan, and price set out in your invoice and in the written requirements brief we prepare from our conversation with you (together, your "project scope"). Where an invoice or a signed statement of work says something different from these Terms, that document controls for that project.
2. Accepting these Terms
You accept these Terms when you do any of the following, whichever happens first: pay a deposit or any invoice we issue, approve a design, or ask us to begin work in writing.
Every invoice we send names these Terms and links them, both in the invoice email and on the invoice itself, so accepting them is never something that happens quietly.
If you are agreeing on behalf of a business, you confirm you are authorised to bind that business.
3. What you are buying
We design and build custom websites. The plan you chose sets the shape of the work; the requirements brief sets the specifics.
- A custom design produced by people, not a template or a page builder.
- The pages and features listed in your project scope.
- A site built to be fast, mobile-first, and accessible.
- Hosting with an SSL certificate, at no monthly charge, for as long as we host the site.
- A dashboard login where you can edit your own live content after launch.
Anything not named in your project scope is not included. That is not a trap; it is how we keep a fixed price fixed. If you want something added, ask, and we will quote it before doing it.
Search rankings, traffic, leads, and revenue depend on your market, your business, and factors nobody controls. We build sites that follow current search and accessibility practice. We do not promise a ranking, a score, a traffic number, or a sales result, and you should treat anyone who does with suspicion.
4. Deposit, price, and payment
A project starts with a refundable deposit. On our standard plans that is $250 for a site build and $100 for a portfolio build; on a Custom project the deposit is quoted with the project and named on your invoice. The deposit starts the design work and is credited in full against your final invoice.
You see your design before you pay for the build. If the design is not right for you, tell us and we refund the deposit in full. That refund is your remedy at that stage, and it is available until you approve a design or ask us to start building.
The balance is invoiced when you approve the design and is due before the site goes live. Prices are quoted in U.S. dollars and are exclusive of any applicable sales tax.
Payments are processed by Stripe. We do not see or store your card details. Invoices are payable on receipt; an invoice more than 14 days overdue may pause work on your project, and we will tell you before that happens rather than after.
Deposits and payments for work already performed are not refundable once you have approved a design or the build has started, except where these Terms say otherwise or the law requires it.
5. Design, revisions, and approval
After the deposit we design your site and send you a private preview link. Your project includes two rounds of revisions on that design: you tell us what to change, we change it, and you look again.
Further rounds, or changes that alter the agreed scope rather than refine the design, are quoted separately before we start them.
Approving a design in writing, including by email or in your dashboard, moves the project into the build. What you approved is what we build.
If we do not hear from you on a preview for 30 days, we may treat the project as paused. We will hold your work and pick it up when you come back; if a project is paused for more than 90 days we may ask for a fresh quote, because the cost of restarting stale work is real.
6. Your content, your rights to it
You provide the text, images, logos, menus, prices, and any other material you want on your site, and you are responsible for it being accurate and lawful.
You confirm you own that material or have the right to use it, and you grant us the licence we need to put it on your site, host it, and show it in the ordinary running of the project.
We may help write copy, choose stock imagery, or arrange what you send us. That help does not shift responsibility for the underlying claims: if your site says you are licensed, insured, award-winning, or the best in town, that has to be true, and you are the one who knows.
We do not knowingly publish material that infringes someone else's rights. If we are told part of your site does, we will contact you. See our Copyright Complaints policy.
7. Who owns the finished site
When your project is paid in full, you own your site: the design as delivered, the page code written for you, and all of your own content. We assign that to you outright. You can take it, move it, change it, or hand it to another developer, and you do not need our permission.
What we keep is the machinery, not your site: our build pipeline, our project template, our generic components and utilities, our internal tooling, and anything we developed before your project or independently of it. Your site includes a licence to use that machinery as part of your site, perpetually, worldwide, and at no further cost. You do not get the right to resell that machinery on its own or to use it to build sites for other people.
Third-party components (open-source libraries, fonts, stock images, embedded services) stay under their own licences. We use them within those licences and tell you when one carries an ongoing obligation.
We may show your site, its design, and your business name in our portfolio, case studies, and marketing. If you would rather we did not, tell us and we will not.
9. Your domain name
You buy your domain yourself, at a registrar, in your own name. We will tell you exactly what to buy and we will connect it for you, but we do not register domains, hold them, or renew them on your behalf.
That is deliberate and it is in your interest: a domain registered in your agency's name is the single most common way a small business loses control of its own web address. Yours stays yours, including if you stop working with us.
Keeping the registration current, and keeping the registrar login safe, is your responsibility. A site cannot be reached at a domain that has expired.
10. The Care plan
Build + Care adds a flat monthly plan on top of the build. It covers content edits and updates, uptime and performance monitoring, backups and a security watch, new pages and features quoted before we start, and priority support from a person.
The Care plan does not pay for hosting. Hosting is free on every plan, including plans without Care, and it stays free if you cancel Care.
Care is billed monthly in advance and continues until you cancel. Cancel any time, effective at the end of the month you have paid for; we do not pro-rate a partial month, and we do not charge a cancellation fee.
Cancelling Care does not affect your ownership of your site, and it does not take your site down.
Support requests are answered by a person, generally within one business day. Care is not a 24/7 emergency service, and it does not cover rebuilding a site after you or a third party you engage changes it.
11. Changes after launch
You can edit your own content (text, images, blog posts, prices, hours) from your dashboard at any time, at no cost, on any plan.
Anything structural (a new page, a new feature, a design change) is a change request. Send it from your dashboard or by email; we quote it, and we do the work once the quote is paid or explicitly waived. Care clients get edits and updates included as described above.
Work you commission from someone else on a site we host is your call, but it is also your risk: we cannot support or warrant changes we did not make, and restoring a site after a third-party change is quoted as new work.
12. How we use AI, plainly
We use AI as a tool in our process and we would rather you heard that from us than discovered it.
- The first replies in your onboarding conversation may be drafted by an AI assistant, which gathers your requirements and passes them to a person. A person reads every project before anything is designed.
- We use AI to draft the requirements brief, to help produce copy, and inside our build pipeline. A person reviews and is accountable for what ships.
- Your conversation and project details are sent to our AI provider to produce those drafts. They are not used to train anyone's model. See our Privacy Policy.
AI-assisted output cannot be guaranteed unique, and copyright in purely machine-generated material is unsettled in the United States. This is why a person designs and reviews your site, and why the ownership terms in section 7 attach to what we deliver.
If you would prefer to speak only to a person from the start, say so and we will take the assistant out of the loop.
13. What we need from you
A project runs on your input, and the timeline we quote assumes we get it.
- Content, images, and answers within a reasonable time of us asking.
- One person empowered to give feedback and approve the design.
- Access to any third-party accounts the project needs (your domain registrar, your booking or payment provider), which you keep control of.
- Prompt review of previews. The five-day build assumes same-day answers, not same-month.
Delays on your side move the timeline, not the price.
14. Third-party services
Your site may connect to services neither of us controls: payment processors, booking systems, mapping and review embeds, social platforms, email providers. We integrate them as your project scope requires.
Those services are governed by their own terms, they change without asking us, and they can break. We will fix an integration we built if it breaks because of something we did. If it breaks because the provider changed or discontinued it, repairing or replacing it is quoted as new work.
15. Confidentiality
Each of us may learn things about the other that are not public: pricing, plans, credentials, business information. Each of us agrees to keep that confidential, use it only for the project, and protect it with reasonable care.
This does not apply to information that is already public, that was already known, or that has to be disclosed by law. It survives the end of the project.
16. Ending the engagement
You can stop a project at any time by telling us in writing. You are billed for work performed up to that point; anything paid beyond that is refunded. Before you approve a design, your deposit is refundable in full as described in section 4.
We may stop work, suspend hosting, or end this agreement if an invoice goes materially unpaid, if the Acceptable Use Policy is breached, or if we are asked to do something unlawful.
When an engagement ends after a site has been paid for, the site is yours. We will give you the code and your content in a usable form, and a reasonable amount of help pointing your domain somewhere else. We do not hold a paid-for site hostage.
If a site is not paid for, we may take it offline.
17. Warranties and what we do not warrant
We warrant that we will perform the work with reasonable skill and care, in a professional manner, and that we have the right to grant the rights in section 7.
For 30 days after your site goes live, we will fix defects in what we built at no charge: a page that does not work as specified, a broken link we introduced, a form that does not send. That does not cover changes of mind, new requests, content you changed, browser or platform changes, or anything a third party altered.
Beyond that, and to the fullest extent the law allows, the work is provided "as is" and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that a site will be uninterrupted, error-free, or secure against every attack.
18. Limitation of liability
To the fullest extent permitted by law, neither of us is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, lost data, or loss of goodwill, even if told such damages were possible.
Our total liability arising out of or relating to a project, whatever the theory, is limited to the amount you paid us for that project in the twelve months before the claim arose. This limit covers our indemnity in section 19, as adjusted there; nothing else is carved out of it.
Nothing here limits liability that cannot be limited by law, including for fraud, wilful misconduct, or death or personal injury caused by negligence.
These limits are a deliberate allocation of risk and they are part of why the price is what it is.
19. Indemnity
You will defend and indemnify us against claims arising from the content and material you supply (including claims that it infringes someone's intellectual property, is defamatory, or breaks a law) and from your use of the site after delivery.
We will defend and indemnify you against claims that the code we wrote for you, as delivered and used as intended, infringes a third party's intellectual property rights. This does not extend to material you supplied, to third-party components used within their own licences, or to a site after someone other than us has changed it.
That obligation is subject to the limit in section 18, except that where the amount you paid us in the twelve months before the claim is less than $2,500, the limit for this purpose is $2,500. If such a claim is made we may, at our option, modify the work so it no longer infringes, obtain the right to keep using it, or refund what you paid for it.
In either case the indemnified party must give prompt notice, let the other control the defence, and cooperate reasonably.
20. Things outside anyone's control
Neither of us is liable for failing to perform because of something genuinely outside our reasonable control: natural disaster, war, civil unrest, epidemic, labour action, government action, failure of the public internet, or an outage at an infrastructure provider such as Amazon Web Services.
We will tell you promptly if something like that affects your project, and we will resume as soon as we reasonably can.
21. Governing law and disputes
These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.
If something goes wrong, the first step is to talk: email us at support@alamo-digital.com and give us 30 days to sort it out. Most things end there.
Any dispute that does not end there will be brought exclusively in the state or federal courts located in Bexar County, Texas, and each of us consents to the jurisdiction of those courts.
Each of us brings claims only in our own capacity, and not as a plaintiff or class member in any class or representative action.
22. The rest
We are an independent contractor. Nothing here creates a partnership, joint venture, employment, or agency relationship.
You may not assign this agreement without our written consent. We may assign it to a successor to our business.
If a provision is found unenforceable, the rest stays in force and that provision is narrowed to the least extent necessary.
Failing to enforce something once does not waive the right to enforce it later.
These Terms, your invoice, and your project scope are the entire agreement between us about the project, and they replace anything discussed beforehand.
We may update these Terms. Each version carries the effective date printed at the top of the page, superseded versions are kept, and you can ask us for the one that was in force when you accepted.
The version governing your project is the one in force when you accepted these Terms. A material change to an ongoing service such as the Care plan will be emailed to you at least 30 days before it takes effect, and no change applies retroactively to work already quoted or paid for.
23. Contact
Questions about these Terms: support@alamo-digital.com.
Alamo Digital Solutions LLC, San Antonio, Texas.
Alamo Digital Solutions LLC · San Antonio, Texas · Questions about this document go to support@alamo-digital.com, and a person answers them.